Shipping policy
Last Updated: July 25, 2025
Thank you for choosing Deernkeatonlab. We understand how exciting it is to receive your new products, and we want to provide a clear overview of our order processing, shipping timelines, and delivery procedures.
Please review the information below to better understand how your order moves from our store to your doorstep.
1. Order Processing Time
After your order is successfully placed, our fulfillment team will begin preparing your items.
Orders typically require approximately 3 business days for verification, packaging, and preparation before being transferred to our shipping carriers.
Please note that orders submitted during weekends or public holidays will begin processing on the next available business day.
2. Shipping Time & Delivery
Once your order has been shipped, delivery usually takes approximately:
10–20 business days
We provide a simple worldwide shipping option with a flat shipping fee of:
$5.99 USD
Delivery times may vary depending on your location, customs procedures, and local carrier operations.
3. Possible Shipping Delays
Although we work hard to ensure smooth delivery, certain situations may affect shipping times, including:
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Customs inspections
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Weather conditions
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Carrier delays
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Transportation interruptions
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Other circumstances outside of our direct control
If your order experiences an unexpected delay, we sincerely appreciate your patience and understanding while the carrier completes delivery.
4. Order Tracking Information
Once your order leaves our facility, we will send a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your package status through:
Please allow several days after shipment for tracking information to become active. In some cases, tracking updates may not appear immediately after dispatch.
5. Why Did My Order Arrive in Multiple Packages?
If your purchase contains multiple products, your items may arrive separately.
To improve delivery speed, we may fulfill orders from different warehouses or shipping locations. This allows each item to be dispatched as quickly as possible.
A separate shipping confirmation email with an individual tracking number will be provided for each package.
6. Requesting Changes to Your Order
If you need to update your order information, please contact us as soon as possible.
Requests such as:
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Changing your shipping address
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Updating your phone number
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Modifying product size, color, or quantity
must be submitted ideally within 12 hours after placing your order.
Please email our support team with:
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Your order number (example: 071SHOP-123331)
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The email address used during checkout
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A detailed explanation of the requested change
Our fulfillment process moves quickly, so we cannot guarantee modifications once your order has entered shipment preparation. However, our team will always make reasonable efforts to assist whenever possible.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the carrier may leave a notification and hold your package at a local collection facility.
We recommend contacting your local delivery provider first using your tracking number for the latest information.
If you need further assistance after contacting the carrier, please reach out to our support team.
Please note that we cannot be responsible for packages returned due to:
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Incorrect shipping information provided by the customer
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Failure to collect the package within the carrier’s required timeframe
8. What Should I Do If My Package Is Delayed?
If your package appears to be taking longer than expected, please follow these steps:
Step 1: Review Your Tracking Updates
Check the most recent tracking event.
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If there has been an update within the last 7 days, your package is likely still progressing normally.
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If there has been no movement for more than 7 days, please contact us.
Step 2: Contact Our Support Team
When contacting us about a delayed shipment, please provide:
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Your order number
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The email address used for purchase
Our team will review the shipping information and assist with the next steps.
9. Lost or Stolen Packages
We understand how concerning it can be when a package cannot be located.
If you believe your order may be lost during transit, please contact us. We will communicate with the shipping carrier and investigate the shipment status.
Lost During Transit
If the carrier investigation confirms that your package was officially lost while being transported, we will arrange an appropriate solution, which may include sending a replacement order.
Packages Marked as Delivered
Once tracking information confirms that a package has been successfully delivered to the provided address, we are unable to take responsibility for packages that are later lost or stolen.
If your tracking shows "Delivered" but you cannot locate your package, we recommend checking:
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Around your property
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With neighbors
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With family members
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With building management or reception (if applicable)
10. Shipping Locations
Delivery Destinations
We currently ship worldwide.
In the uncommon situation where shipping is unavailable to a specific country or region, our team will contact you directly.
Shipping Origin
Our operations include fulfillment locations in:
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United States
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Canada
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Australia
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European Union
To provide competitive pricing and efficient delivery, we also cooperate with trusted manufacturing and fulfillment partners. Depending on product availability, your order may be shipped directly from one of these facilities.
11. Shipping Disclaimer
By completing a purchase on our website, you acknowledge and agree to the following conditions:
Estimated Delivery Times
All shipping timelines provided are estimates only and are not guaranteed delivery dates.
Deernkeatonlab is not responsible for delays caused by customs processing, shipping carriers, weather events, or other external circumstances.
Customs Fees & Import Charges
Customers are responsible for any customs duties, import taxes, government fees, or additional charges required by their country’s authorities.
These costs are not included in the product price or shipping fee.
Accurate Shipping Information
Customers are responsible for providing complete and correct delivery details during checkout.
We are not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete address information.
Delivered Orders
Once tracking confirms successful delivery, responsibility for the package transfers to the customer.
We cannot be held responsible for packages that are lost, stolen, or misplaced after confirmed delivery.
Contact Us
If you have any questions regarding your order, shipping status, or delivery concerns, our customer support team is available to assist you.
Email: support@deernkeatonlab.com
(We aim to reply to all emails within 24 hours)
Phone: +1 (213) 616-9157
Business Address:
MREF V "A" LIMITED PARTNERSHIP
10 Grosvenor Street
Mayfair London, W1K 4QB
United Kingdom
For faster assistance, please include:
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Your order number (example: 031SHOP-1938)
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The email address used when placing your order
This information allows our team to locate your purchase quickly and provide the most efficient support possible.