FAQ
Welcome to the Deernkeatonlab FAQ page.
Here you can find answers to the most common questions regarding orders, payments, shipping, and after-sales support.
If you cannot find the information you need, please contact our customer service team at support@deernkeatonlab.com and include your Order Number and the email address used for your purchase so we can assist you as quickly as possible.
Ordering & Payments
Q: How can I use a discount code?
To apply a promotional code during checkout, please follow these steps:
- Select the product you would like to purchase and click “Add to Cart.”
- Proceed to checkout by selecting “PAY WITH DEBIT/CREDIT CARD.”
(This option applies to both credit card payments and PayPal checkout.) - Enter your discount code:
- Mobile users: Tap “Show order summary” and enter the code in the discount field.
- Desktop users: Enter your code in the discount box located on the right side of the checkout page.
- After the discount has been applied successfully, complete your payment using PayPal or your preferred card method.
Q: What payment options are available?
We offer several secure payment methods for your convenience, including:
- PayPal
- Visa
- Mastercard
- American Express (AMEX)
- Diners Club
- Major debit and credit cards
- Apple Pay
- Google Pay
All payments are processed through secure payment providers to protect your transaction information.
Q: How much does shipping cost?
Our standard worldwide shipping fee is generally:
$5.99 USD
Shipping charges may vary depending on your location, current promotions, or special offers.
The exact shipping cost will always be displayed clearly during checkout before you complete your order.
Shipping & Delivery
Q: Do you ship internationally?
Yes. We provide worldwide shipping.
As an international retailer, we work with fulfillment partners and warehouses in different regions. Depending on your location and product availability, your order may be shipped from the most suitable fulfillment center to help improve delivery efficiency.
Q: How long will my order take to arrive?
After your order has been processed and shipped, the estimated delivery timeframe is:
10–20 business days
Please note that actual delivery times may vary depending on customs processing, local carriers, and other external factors.
Q: How can I check my order status?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use your tracking number to follow your package through:
Q: Why is my tracking information not showing updates?
Tracking information may require 24–48 hours after shipment confirmation before updates appear in the carrier system.
It is also normal for tracking records to remain unchanged for several days while your package is traveling between different logistics facilities.
If there has been no update for an extended period, please contact our support team for assistance.
Q: Why did I only receive part of my order?
If your order contains multiple products, items may be shipped separately.
We may send packages from different warehouses to ensure products reach you as quickly as possible.
Each shipment will have its own tracking number, and separate tracking details will be sent to your email address.
Order Changes & Cancellations
Q: Can I update my shipping address, name, or phone number?
Order changes are highly time-sensitive.
If you need to correct your shipping details, please contact us immediately at:
Please use the subject line:
“Urgent: Address Change”
Include the following information:
- Order number (example: 071SHOP-112938)
- Email address used for the order
- Complete updated shipping information
We will try our best to update your order if it has not entered the fulfillment process.
Once an order has already been shipped, we are unable to modify the delivery information. In this situation, we recommend contacting the shipping carrier directly.
Q: Can I modify product details after ordering?
If you need to change product details such as:
- Size
- Color
- Quantity
please contact us immediately at:
Subject line:
“Urgent: Order Change”
Please include:
- Order number
- Order email
- The exact modification request
Changes can only be accepted if your order has not yet entered fulfillment. Since processing begins quickly, the available modification period may be limited.
Q: Can I cancel my order?
If your order has not been shipped, cancellation requests may be processed.
Please note that a handling fee may apply.
Once an order has already been dispatched, cancellation is no longer possible.
Problems After Delivery
Q: My package arrived damaged. What should I do?
We are sorry that your order arrived in this condition.
Please contact us at:
To help us resolve the issue quickly, please provide:
- Order number
- Email address used for purchase
- Photos or video showing the damaged product
- A photo of the shipping label on the package
Our team will review the information and provide the appropriate solution.
Q: What if my product has a quality problem or defect?
We take product quality seriously and want every customer to have a positive experience.
If you believe your item has a manufacturing issue, please email:
Please include:
- Order number
- Purchase email
- Detailed explanation of the problem
- Clear photos or videos showing the defect
Our support team will review your request and assist accordingly.
Q: I received the wrong product or an item is missing. What should I do?
We apologize if there was an issue with your order.
Please contact:
Include:
- Order number
- Email address used for checkout
- Photo or video of the incorrect item received
- Details of any missing products
We will investigate and work toward a suitable resolution.
Account & Email Support
Q: I did not receive my order confirmation email. What should I do?
First, please check your spam, promotions, or junk email folders.
If you still cannot find your confirmation email, contact us with:
- The email address you used during checkout
- Any available order information
Our team will locate your order and resend the confirmation details.
Q: I have not received my tracking number yet. What should I do?
Tracking details are usually sent within:
1–2 business days after order processing
If you have not received your tracking email after this period:
- Check your spam or junk folder.
- Contact our support team for assistance.
Contact Us
If you have any questions regarding your order, shipping, payments, or product support, please contact our customer service team.
Email: support@deernkeatonlab.com
(We aim to reply to all emails within 24 hours)
Phone: +1 (657) 385-3476
Business Address:
MREF V "A" LIMITED PARTNERSHIP
10 Grosvenor Street
Mayfair London, W1K 4QB
United Kingdom
For faster assistance, please always include your Order Number and the email address used for your purchase in your message.